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Frequently asked questions
Customer help and answers
- Who operates this store?
- It is operated by Santa Monica Market. The business address is 2015 Main St, Santa Monica, California, 90405, United States.
- How can I track an order?
- When tracking is available, the tracking details are sent to the email used at checkout after dispatch.
- Is there a restocking fee?
- No restocking fee is charged for eligible returns.
- When will my order arrive?
- Order processing normally takes 1–2 business days. Estimated delivery is 3–5 business days after processing.
- Can I return an item?
- Eligible items may be returned 30 days after delivery. Review the Refund Policy for all conditions before sending a return.
- Which items cannot be returned?
- Used or customer-damaged products, customized products, opened hygiene or sealed products, gift cards, and products marked Final Sale
- How can I contact the store?
- Email support@hcrrys.it.com or call 3103103358. Support availability is Weekdays 9 AM to 5 PM.